This Privacy Policy aims to protect and secure the personal information of those dealing with the Masheed Gate Website, starting with the method of receiving, and using the personal information of the users of our Website. The personal information of the user is intended for identification tools (such as phone number and e-mail) on the Website or web pages associated with your purchase and sale of goods that require you to provide us with your reliable personal information, which in turn provides us with your authorization to process this information in accordance with the terms of the Privacy Policy to enable us to perform the Services you want through the Website. The Website may update or amend the Privacy Policy at any time, with the aim of developing our Services and increasing the protection of your personal information. The Website will publish the updated version, which is deemed valid from the date of its publication. Your continued use of the Website after publishing the updates is considered to be an agreement to the terms and updates to the Privacy Policy for processing your personal information. Therefore, please review the Website from time to time to be aware of any updates to the Privacy Policy. The Website’s Privacy Policy includes the following points:
Using the Website and completing the purchase and sale processes require registration on the Website. You will be asked to provide us with specific personal information such as your name, email, phone number, shipping address, and other additional information about you specific to your personality and identity, and proof of your identity may be requested (for example a copy of your identity card or business documents if you are not an individual).
In the case of your request to pay the value of your purchases through bank cards, you may need to provide the necessary information to the electronic payment agency contracting with Masheed Gate Website, which is also interested in securing and maintaining the confidentiality of this information. We ask you to review the Privacy Policy of this agency before completing the purchase.
With the exception of what the Website requires from you, you should not publish or send any personal information (including any financial information) to any section of the Website. This will protect you from the possibility of your exposure to fraud or theft of your identity information or your personal data. Also, if you share any of your personal information on any section of the site, it may stop your use of the Website.
Please note that we may use your IP address, which is a unique number assigned to a computer server or your Internet Service Provider (ISP), to analyze your activities on the Website and improve the management of the Website. We may collect additional information about your computer (for example the type of browser) and browsing information (for example the pages you visit on the site) in addition to the number of times you use the Website.
We may collect additional information from or about you in other unspecified ways. For example, we may collect information related to your interaction with the customer support team or through your interaction with surveys. We may also collect ratings and other comments related to your use of the Website, and through the shipping processes of your goods. Information about your processes and activities will be collected and kept on the Website, whether it is the process of buying or selling goods.
We may disclose your personal information to any of our employees, officials, insurance companies, professional advisors, agents, suppliers, or sub-contractors. We may also disclose your personal information to any member of our group of companies (this means our subsidiaries, the original holding company, and all its affiliates, as necessary and as reasonable for the purposes set forth in this Policy.
We use your personal information to provide Services and support from the customer support team in order to measure the level of our Services and improve them for you, prevent illegal activities and fulfill the terms of the agreement and terms of use for the Website in addition to solving problems, collecting fees and providing you with promotional e-mails. In order to document the information that you have provided us with third parties, for example, we may tend to share some of your personal information with banks for credit card purchases and for processing and documenting Services or with third parties for the purposes of checking fraud. Along with our commitment to maintaining the confidentiality of your information, we may need to disclose your personal information in case of judicial and legal orders or whenever we believe that disclosing your personal information may prevent financial harm or loss or to report suspicious activity or to investigate the possibility of a violation of the terms and conditions of the user's agreement and any other agreements or to protect the rights, ownership or safety of the Masheed Gate, our users, or others.
We may disclose your personal information in the event that the Masheed Company Gate or any of its subsidiary or affiliate companies or any of its assets related to its business is sold to a company that acquires the Masheed Company or Masheed Gate in order to continue the Website’s activity or in relation to this sale for the purposes described in this Policy. We may share your personal information with our group of other companies for the purposes described in this Privacy Policy.
We do not sell or rent any of your personal information to a third party within the scope of our usual commercial business. We will only share your personal information according to what is stated in this (Privacy Policy).
Once you register or use the Website, you are considered to have given us a clear authorization to receive promotional emails about our Services in addition to e-mails regarding changes and new features on the Website, and we will provide you with links that enable you to choose to stop these messages.
In addition, we use your interactions and feedback about the Website for marketing purposes. If you interact and submit these notes through the Website, you agree that we use these notes for marketing purposes.
You can access, review, update, amend and correct your personal information and request a copy of all your data and information at any time through your account page on the Website or through your communication with the customer service of the Website.
Please be aware that we will keep your personal information during and after your use of the Website as legally prescribed in accordance with the laws and regulations, with the aim of overcoming technical barriers, to prevent fraud, to assist in any legal investigation, and to take any other measures stipulated by law.
We do not guarantee the confidentiality of your information when you share it with members of other websites. So you should request information about the privacy policy of these websites before you start providing them with any data or personal information. This Privacy Policy does not cover your disclosure of your personal information to a member on a website other than the Masheed Gate. You agree that you will not use the personal information that you received from the Website about any member of another website in accordance with the applicable laws and regulations and what is stated in this document.
The Website may contain links from other websites. You should be aware that we are not responsible for the level of privacy followed in these other websites. You must read their data (privacy policy) when you move from our Website to any other website.
Like many websites, the Website uses "cookies" technology. When you go to certain website pages on the Website, the cookie identifies your browser with a unique random number. The cookies we use do not reveal any personal information about you. Cookies only help us improve your experience with the Website, and understand the most popular sections of the Website. You can always refuse our cookies if your browser permits it, knowing that doing so affects your ability to use the Website.
Masheed Gate Website does not tolerate spam or misleading email. To report spam or misleading emails related to the Website, please forward the email to Care@masheedgate.com. You may not use our communication tools to send illegal messages or send content that violates our terms of use. We automatically scan emails and may filter them manually to check for spam, viruses, phishing attacks, or illegal or prohibited content.
By providing us with personal information, we take all precautions to protect all your personal information from unauthorized access, use, or disclosure. In the event that the Website finds that your data has been compromised, the Website will notify the competent government agencies, notify you, and take the necessary measures to address it. All personal information is encrypted, however, the Internet is not a secure medium and we cannot guarantee the privacy of your
personal information. You must enter your username and password every time you want to access your account or perform transactions on the Website, choose your password carefully using numbers, letters, and unique special characters. You should not share your username and password with any person. The Website allows you to change and modify the password and all your data.
If you have questions or concerns about our collection and use of your personal information, please contact our customer support team at the "Customer Support" link at the top of the Website's homepage.